Delivery and Refund Policy

Last updated: 02 Aug 2026

This policy explains how we deliver orders and how our 14-day refund process works. It forms part of our Terms and Conditions.

Delivery

1. Delivery Areas

We currently deliver to addresses within South Africa.

2. Delivery Timeframes

  • Main centres: [2–3 business days] from order confirmation
  • Outlying areas: [5–6 business days] from order confirmation

Delivery timeframes are estimates only and start once payment has been confirmed. Timeframes may be affected by courier delays, stock availability, load-shedding, or public holidays, which are outside our control.

3. Delivery Costs

  • Delivery fees are calculated at checkout based on your address and order weight/value.

4. Order Tracking

Once your order has been dispatched, you will receive a confirmation email [and/or tracking number, if applicable] so you can follow your delivery.

5. Collection

[If you offer collection, add: “Orders can also be collected from LEVEL 3, THE SPARK LIFESTYLE CENTRE, 98 Cannon Ave, Overport, Durban, 4091 by appointment. Please select ‘Collection’ at checkout and wait for confirmation that your order is ready.”]

6. Failed or Delayed Deliveries

If you’re not available to receive your delivery, the courier may attempt redelivery or leave the parcel at a safe location per their standard process. If a parcel is returned to us as undeliverable due to an incorrect address supplied by you, redelivery costs may apply.

Refunds and Returns

1. Our 14-Day Policy

We offer a 14-day return and refund window, starting from the date you receive your order. If you’re not satisfied with your purchase, you may request a return or refund within 14 days of delivery.

2. Eligibility for Returns

To qualify for a return within the 14-day window:

  • The item must be unused, unopened, and in its original packaging (for hygiene and food-safety reasons, we cannot accept opened food or cosmetic items unless faulty).
  • You must have proof of purchase (order number or receipt).
  • The request must be submitted within 14 days of delivery.

Exceptions: Perishable food items that have been opened cannot be returned unless the product is defective, damaged, or not as described, in line with your rights under the Consumer Protection Act 68 of 2008.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, expired, or different from what you ordered, please contact us within 14 days of delivery with your order number and photos of the item/packaging. We will arrange a replacement, exchange, or full refund at no cost to you, as required by the CPA.

4. How to Request a Return or Refund

  1. Email us at [orders@tamnuts.co.za] or call+27 74 216 0296 within 14 days of delivery with your order number and reason for return.
  2. We will confirm whether the item is eligible and provide instructions for returning it (if applicable).
  3. Once we receive and inspect the returned item (where applicable), we will notify you of the outcome.

5. Refund Method and Timing

  • Approved refunds will be processed to your original payment method.
  • Please allow 1 Day for the refund to reflect, depending on your bank/payment provider.
  • Where a product is faulty or was delivered in error, we will also cover reasonable return shipping costs.
  • Where a return is due to change of mind (and the item qualifies under Section 2 above), return shipping costs may be for your account, unless stated otherwise at checkout.

6. Cancellations

You may cancel an order before it has been dispatched by contacting us at [orders@tamnuts.co.za]. Once an order has been dispatched, our standard return process (above) applies.

Contact Us

For any delivery or refund queries, please reach out to:

  • Email: [orders@tamnuts.co.za]
  • Phone: +27 74 216 0296
  • Address: LEVEL 3, THE SPARK LIFESTYLE CENTRE, 98 Cannon Ave, Overport, Durban, 4091

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